Privacy Policy

We collect several types of information to provide and improve our tutoring services:

We use your information for the following purposes:

• Service Delivery: To provide tutoring services, match you with appropriate tutors, and facilitate communication
• Account Management: To create and maintain your account, process payments, and manage subscriptions
• Communication: To send service-related notifications, respond to inquiries, and provide customer support
• Personalization: To customize your experience, recommend tutors, and suggest relevant resources
• Quality Improvement: To analyze service usage, identify areas for improvement, and develop new features
• Security: To detect, prevent, and address fraud, abuse, security issues, and technical problems
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Marketing (with consent): To send promotional materials, newsletters, and special offers (you can opt out at any time)
• Research and Analytics: To conduct research, create aggregated statistics, and improve our services

If you are in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Contractual Necessity: Processing necessary to perform our contract with you (providing tutoring services)
• Consent: You have given explicit consent for specific processing activities (e.g., marketing communications)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)
• Legal Obligation: Processing required to comply with legal or regulatory requirements

We do not sell your personal information. We may share your information with:

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information, limited to what is necessary for their role
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Incident Response: We have procedures in place to detect and respond to data breaches

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal information for:

• Active Accounts: As long as your account is active and for a reasonable period thereafter
• Inactive Accounts: Up to 2 years after your last activity, after which data may be deleted or anonymized
• Legal Requirements: Longer if required by law, to resolve disputes, or enforce our agreements
• Financial Records: Payment and transaction records retained for 7 years for tax and accounting purposes
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics and research

You can request deletion of your data at any time (see "Your Rights" section below).

Depending on your location, you may have the following rights:

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for basic site functionality, authentication, and security
• Performance Cookies: Analyze how you use our site to improve performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Track usage patterns and generate statistics (using Matomo)

You can control cookies through your browser settings. However, disabling cookies may affect site functionality.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 13 without parental consent. Users between 13-17 must have parental or guardian consent.

If we discover that we have collected information from a child under 13 without proper consent, we will delete it immediately. If you believe we have such information, contact us at [email protected].

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

For EEA users, we ensure appropriate safeguards are in place for international transfers, such as:

• Standard Contractual Clauses approved by the EU Commission
• Adequacy decisions recognizing equivalent protection
• Privacy Shield certification (where applicable)

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no common standard for DNT signals, our website does not currently respond to these signals. However, we respect your privacy choices and provide opt-out options for analytics and marketing communications.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notification for significant changes (if you have opted in)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Economic Area, you can contact our Data Protection Officer regarding questions about your personal data: